# FAQ

> Answers to recurring questions about NOVA accounts, cloud instances, licenses, and downloads in NOVA Cloud.

Questions about robot setup, cells, and programs are answered in the
[Wandelbots NOVA FAQ](/nova/latest/faq).

## Accounts

### I switched accounts and got `503 Service Temporarily Unavailable`.

Accessing an cloud instance with an account other than the one that created it produces this error.
Deployed applications can still be accessed.

1. Log in with the account with which the cloud instance was created.
2. To see an overview of all cloud instances created with your account, open NOVA Cloud and
   open the `Cloud instances` tab.

## Cloud instances

### I want to create a third cloud instance. Why is the "Create" button greyed out?

Only 2 cloud instances can be created per user. If you need another cloud instance, delete one
of your existing instances.

### My instance is gone. What happened?

Instances have a limited lifetime, which is displayed in NOVA Cloud in the respective instance
panel. They are **automatically deleted 14 days after the last start**. To keep an instance for
another 14 days, click on the `Extend` button within the respective instance's panel.

Export your configuration regularly to avoid data loss.

### When do my instances stop and expire?

Instances stop 3 days after the last start and expire 10 days after the last start.
The lifetime shown in the instance panel in NOVA Cloud is authoritative for your instance.

### Can a cloud instance run offline?

No. Offline usage applies only to VM and bare-metal installations, within the range allocated by
your license type. See [Licenses](/nova-cloud/licenses).

### Where do I get the access token for my instance?

From NOVA Cloud, see [Cloud instances](/nova-cloud/cloud-instances). Local development uses it
as `NOVA_ACCESS_TOKEN`, see [Local development](/developer/local-development).

## Licenses

### How do I get a license?

Licenses are assigned to your NOVA account by Customer Success. Provide your account email to
your Customer Success Manager, or contact <customersuccess@wandelbots.com>. See
[Licenses](/nova-cloud/licenses).

### Can licenses be transferred to other Wandelbots NOVA accounts?

No. For special cases, contact your Customer Success contact person or email
<customersuccess@wandelbots.com>.

## Support

### How do I provide feedback?

Click on the feedback button in NOVA Cloud and fill out the feedback form.