FAQ

Questions about robot setup, cells, and programs are answered in the Wandelbots NOVA FAQ.

Accounts

I switched accounts and got 503 Service Temporarily Unavailable.

Accessing an cloud instance with an account other than the one that created it produces this error. Deployed applications can still be accessed.

1. Log in with the account with which the cloud instance was created.
2. To see an overview of all cloud instances created with your account, open NOVA Cloud and open the Cloud instances tab.

Cloud instances

I want to create a third cloud instance. Why is the “Create” button greyed out?

Only 2 cloud instances can be created per user. If you need another cloud instance, delete one of your existing instances.

My instance is gone. What happened?

Instances have a limited lifetime, which is displayed in NOVA Cloud in the respective instance panel. They are automatically deleted 14 days after the last start. To keep an instance for another 14 days, click on the Extend button within the respective instance’s panel.

Export your configuration regularly to avoid data loss.

When do my instances stop and expire?

Instances stop 3 days after the last start and expire 10 days after the last start. The lifetime shown in the instance panel in NOVA Cloud is authoritative for your instance.

Can a cloud instance run offline?

No. Offline usage applies only to VM and bare-metal installations, within the range allocated by your license type. See Licenses.

Where do I get the access token for my instance?

From NOVA Cloud, see Cloud instances. Local development uses it as NOVA_ACCESS_TOKEN, see Local development.

Licenses

How do I get a license?

Licenses are assigned to your NOVA account by Customer Success. Provide your account email to your Customer Success Manager, or contact customersuccess@wandelbots.com. See Licenses.

Can licenses be transferred to other Wandelbots NOVA accounts?

No. For special cases, contact your Customer Success contact person or email customersuccess@wandelbots.com.

Support

How do I provide feedback?

Click on the feedback button in NOVA Cloud and fill out the feedback form.